Category Archives: VMware


Missing vSphere tags from Veeam Console UI

So working on a Veeam project recently and noticed I couldn’t add vSphere tags to any jobs. Now I won’t go into the benefits of using vSphere tags in this post, I’ll leave that up to this excellent write-up by Luca Dell’Oca which can be found here.

missing vSphere tags

So checking the usual culprits and researching online I found someone with a similar issue on the Veeam forums here but I still couldn’t resolve the issue. I checked vCenters FQDN IP address which was set correctly and that I could indeed query vSphere tags from vCenter using PowerCLI without any problems. I bounced the Veeam B&R server, checked event logs and eventually ran out of ideas to try.

So I opened a Veeam Support ticket and was connected to the local Sydney based guys and discussed my issues, there were suspicions about windows display scaling was at fault as several pop-up windows such as the job wizard that appears when you create/edit a job was not sized correctly & the scroll bar and the bottom navigation buttons were hidden until you resized the window. So after checking DPI Scaling / Resolution ensuring its set to 100% and closing then reopening the Veeam Console didn’t fix the issue we moved on (including testing a Veeam console connection from a workstation and RDP/vSphere Console directly to the Veeam B&R Server). We then re-applied the Veeam B&R 9.5 Update 1 patch and after a few more checks I was escalated up to tier 2.

On the phone with Tier 2, we looked at the DPI scaling again, turns out we had forgotten one simple thing. To click the ‘sign out now’ so all applications would be changed.

Set to 100% and click ‘sign out now’

Since both the workstation & the Veeam B&R Server we were using to test the Veeam Console on both had scaling set to 125%, this resulted in the vSphere tags missing in the Veeam job wizard window.

So this may seem like an obvious thing to check but we had already tried signing into the Veeam console through the vSphere Console/RDP and from a Veeam Console on a workstation without any luck fixing the missing vSphere tags button. In hindsight, we were using the same local administrator account for the RDP and vSphere Console plus using a workstation that was set to 100% had not been ‘signed out now’.

So after signing the account out, I could open a Veeam console and finally see the vSphere tags.

Poor Performance & Power Management on VMware

Poor performance experienced by your VMs may be related to processor power management implemented either by ESXi/ESX or by the server hardware.

One real world case I recently encountered with a customer involved VMware Horizon View and large delays experienced by their end users. Applications took unusually long times to open and general performance was quite bad. This was quite apparent when comparing the same applications on a thick client to running it on a virtual desktop.

After running through the usual checks consisting of VMware Health Analyzer, checking for over-subscription and over-utilisation there were no red herrings immediately apparent. What we did discover though (which is detailed in ‘Best Practices for Performance Tuning of Latency-Sensitive Workloads in vSphere VMs’) involved changing a BIOS setting on all of the ESXi hosts. Specifically the setting for power management on the ESXi HP Hosts to “Static High”, that is, no OS-controlled power management.

While we are working through the other recommendations provided in the VMware Health Analyzer report and have already made some changes to the configuration, nothing has resulted in a noticeable improvement with the exception of the power management setting. The customer has reported that after changing this particular power setting it has provided the most significant improvement in performance of anything previously attempted (hardware and software).


Progress Controller: [VCSA ERROR] – Progress callback error

Deploying vCenter Server Appliance 6.0 and run into this beauty,

‘Progress Controller: [VCSA ERROR] – Progress callback error’

Turns out the vCenter Server Appliance installer will fail if more than one DNS server is provided. Fantastic…

To workaround, provide one DNS server IP during the installation wizard. Once the VCSA is installed and running you can then provide the secondary DNS IP.

Backing Up VMware AppStacks/App Volumes

Recently I was working on a project that involved VMware App Volumes, otherwise known as AppStacks. The basic premise behind AppStacks is that they facilitate application delivery to virtual desktops. For this particular project, it involved over 100 applications being delivered to nearly 500 desktops across two datacenters.

Now AppStacks are just virtual machine disk files (.VMDKs) that contain one or more shareable applications, the applications in question could be relatively simple applications like Adobe Reader or more complex applications that have several dependencies and licensing requirements. These VMDKs are attached to virtual machines to enable the application to be run on many VMs at once, in essence, AppStacks are shareable, one-to-many, read-only volumes. Using AppStacks enables quick, secure and inexpensive cloud computing and virtualization management, of thousands of applications and virtual machines as if they were one.

The applications themselves become portable objects that can be moved across data centers or the cloud and then shared with thousands of virtual machines quickly and easily.

Now, one of the current challenges around AppStacks is how do you protect them? The VMDK files themselves cannot be easily backed up as Veeam only backs up the virtual machine and any VMDK files attached to that virtual machine. AppStacks are not virtual machines, they are purely VMDK files are temporarily attached to many virtual machines. The VMDK files are attached to any number of VMs at any given time and they only remain attached as long as the user is logged into the machine. To complicate it further, users will usually have a different variety of VMDKs attached based on their needs and role within the business.

So how can I protect my AppStack volumes? Well, if your storage vendor can back up your VMDK files at the datastore level, you can try that, but not all storage vendors allow that kind of backup.

Alternatively, the AppVolume Manager does allow the creation of ‘Storage Groups’ to replicate AppVolumes between multiple datastores. The issue remains that this type of replication is not a good backup, for example, storage failure or if someone were to delete an AppStack then it’s going to delete the AppStack volume on both datastores. The interval for replication is apparently 1h by default.

Another option is to utilise the VMware fling that was recently made available by Chris Halstead,
Dale Carter & Stephane Asselin. The fling connects to both the App Volumes Manager and Virtual Center using API calls to create a backup virtual machine, the underlying VMDK files of selected AppStacks and Writable Volumes are attached to the backup virtual machine. Once the VMDKs are attached to this ‘backup virtual machine’, Veeam can then back up the VMDK files.

Unfortunately, this method requires manually assigning each AppStacks to a backup VM, anytime someone creates a new AppStack you will need to open up the fling and attach it to a backup VM to be protected. We were after a more automated solution and due the very nature of flings, we were hesitant to utilise this in a production environment. Our solution was to copy them using SCP, since AppStacks are read only, corruption should not be an issue so backing them up should be as simple as just copying them to another location.

Veeam did have a standalone product called FastSCP but this has since been integrated into the free version Veeam Backup. By utilising ‘File Copy’ Jobs within Veeam Backup we can copy these AppStack VMDKs using SCP. The ‘File Copy’ Job can be easily configured with a schedule and provides the bonus of traffic compression and empty block removal to reduce copy times and improve performance. Veeam also generates a one-time username and password for each file transfer session. For example, if you have to copy 3 VMDK files, the program will change credentials 3 times.

The last challenge we encountered was how to perform SCP operations from a vSAN datastore. In the end, we used the ‘Storage Group’ capability of the AppVolume Manager to replicate AppStacks to another datastore that wasn’t a vSAN then Veeam performed a ‘File Copy’ which copied the VMDKs to a safe location protected by an existing backup solution. Since our only datastore was a vSAN datastore we configured an ‘OpenFiler’ VM to provide an iSCSI LUN to run up another datastore. Technically it’s a nested datastore but we only care about enabling access to the AppStacks VMDKs so we can copy them.

Do you know of a better way to protect AppStack volumes? Let me know in the comments section.

Disclaimer: AppVolumes v2.1 was the version used, v3.0 has since been release and may solve some of these problems.

vCenter Support Assistant 6.0

I heard about an interesting tool today for vSphere that can collect diagnostic data about your vSphere environment then alert you about any potential problems to your vSphere environment before they can cause an outage.

The tool is called VMware vCenter Support Assistant and its a free download from VMware.
It works by regularly collecting support bundles (configuration and usage data) and transmitting them to VMware who will automatically match them to a list of known problems.

It is packaged as virtual appliance, the file is 648MB and it works with vCenter Server 5.1 / ESXi 5.0 or above

Available here: